Returns & Exchanges Policy
We want you to love your Souper Cubes® experience; if you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your unused Souper Cubes® products in their original packaging, ensuring all labels and inserts are included.
Ship It Back
Print your generated return shipping label and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing